At Airmed Scrubs we offer 3 solutions if you wish to return an item due to change of mind or Incorrect Size or Fit:
- 110% Store Credit (40 Days)
- Exchange (40 Days)
- Refund (14 Days)
Return requests can be submitted through our online portal or by contacting us for a return request form. If your item is faulty, please contact us first with your order details with description and photos of fault.
Exclusions:
- FINAL SALE items are not eligible for return, exchange or store credit, unless faulty. Final Sale items are clearly marked on each product, with “Final Sale” in an orange tag.
- EMBROIDERED items are not eligible for return, exchange or store credit, unless faulty. Terms & Conditions for our embroidery service can be found here.
- SHIPPING COST is not included in the refund or store credit, unless the item is faulty.
Please note, customers are responsible for the cost of returning the item to us.
We are committed to complying with all obligations under Australian Consumer Law. Your rights under this policy are in addition to any protections provided by consumer law.
110% STORE CREDIT
Provided the following conditions are met, we will credit you 110% of the value of the item returned in the form of an Airmed Digital Gift Card. For example: You want to return a $53 Scrub Top, so you will receive a store credit to the value of 110% x $53 = $58.30.
You can place a refund request via our online portal or by contacting us for a return request form.
Conditions:
- The return is initiated within 40 days of receiving delivery.
- The returned items are in their original condition: unworn, unwashed, unused, with all labels and tags attached. Please note, we reserve the right to refuse worn or damaged items or deduct a $10 damages fee from store credit.
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The items returned are not marked final sale or embroidered. The customer is responsible for the cost of the return shipping.
- Australian Customers: Labels can be purchased from Australia Post here for $10.95.
- US, UK, New Zealand, and Canada Customers - you can purchase a return label through our team.
- Alternatively, you can also use your own carrier.
EXCHANGE
Provided the following conditions are met, we will exchange your returned product for one of the same value, specified by you via our online portal or by contacting us for a return request form.
Conditions:
- The return is initiated within 40 days of receiving delivery.
- The returned items are in their original condition: unworn, unwashed, unused, with all labels and tags attached. Please note, we reserve the right to refuse worn or damaged items or charge a $10 damages fee.
- The requested exchange is subject to availability. If the item is out of stock at the time of processing, you will receive 110% store credit. Please note, we cannot hold stock or pause the exchange process.
- The items returned are not marked final sale or embroidered.
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The customer is responsible for the cost of the return shipping.
- Australian Customers: Labels can be purchased from Australia Post here for $10.95.
- US, UK, New Zealand, and Canada Customers - you can purchase a return label through our team.
- Alternatively, you can also use your own carrier.
REFUND
Provided the following conditions are met, we will refund the value of the product to the original payment method. You can place a refund request via our online portal or by contacting us for a return request form.
Conditions:
- The return is initiated within 14 days of receiving delivery.
- The returned items are in their original condition: unworn, unwashed, unused, with all labels and tags attached. Please note, we reserve the right to refuse worn or damaged items or charge a $10 damages fee.
-
The items returned are not marked final sale or embroidered. The customer is responsible for the cost of the return shipping.
- Australian Customers - labels can be purchased from Australia Post here for $10.95.
- US, UK, New Zealand, and Canada Customers - you can purchase a return label through our team.
- Alternatively, you can also use your own carrier.
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